Frequently Asked Questions

Find answers to common questions about Whin APIs

What are eWhin enterprise features?

What are eWhin enterprise features?

eWhin is our enterprise-grade WhatsApp API solution designed for large organizations with high-volume messaging needs.

Key Enterprise Features

🏢 Multi-tenant Architecture

  • Support for multiple business units
  • Isolated data and messaging channels
  • Centralized management dashboard

📊 Advanced Analytics

  • Real-time message analytics
  • Custom reporting dashboards
  • Performance metrics and KPIs
  • Export capabilities for business intelligence

🔐 Enhanced Security

  • Enterprise-grade encryption
  • SSO integration (SAML, OAuth)
  • Role-based access control
  • Audit logs and compliance reporting

🚀 High Performance

  • Auto-scaling infrastructure
  • Load balancing
  • 99.9% uptime SLA
  • Global CDN for fast delivery

🛠️ Advanced Integrations

  • REST API and webhooks
  • SDKs for multiple languages
  • Third-party integrations (CRM, ERP)
  • Custom webhook endpoints

Pricing

eWhin offers flexible pricing based on:

  • Message volume
  • Number of users
  • Required features
  • Support level

Contact our sales team for a custom quote.

Getting Started

Ready to upgrade to eWhin? Check our enterprise setup guide or contact our sales team.

September 09, 2024
ewhin enterprise features

What are the pricing options for Whin APIs?

What are the pricing options for Whin APIs?

We offer flexible pricing plans for different business needs and scales.

Pricing Plans

🚀 Whin API - Starter

  • Price: $29/month
  • Messages: Up to 10,000/month
  • Features: Basic messaging, webhooks, API access
  • Support: Community support
  • Best for: Small businesses, startups

📱 MyWhin - Professional

  • Price: $79/month
  • Messages: Up to 50,000/month
  • Features: Mobile app, advanced analytics, priority support
  • Support: Email support
  • Best for: Growing businesses, agencies

🏢 eWhin - Enterprise

  • Price: Custom pricing
  • Messages: Unlimited
  • Features: All features, custom integrations, dedicated support
  • Support: 24/7 phone support
  • Best for: Large enterprises, high-volume users

Additional Costs

  • Overage: $0.01 per message beyond plan limits
  • Setup: Free for Whin and MyWhin, custom for eWhin
  • Support: Included in all plans

Free Trial

All plans include a 14-day free trial with:

  • Full access to all features
  • 1,000 free messages
  • No credit card required

Need Help Choosing?

Not sure which plan is right for you? Contact our sales team for a personalized recommendation.

September 09, 2024
general pricing billing

How do I install MyWhin mobile app?

How do I install MyWhin mobile app?

MyWhin is our mobile application that provides a user-friendly interface for WhatsApp messaging. Here’s how to install it:

Installation Steps

For Android:

  1. Open Google Play Store
  2. Search for “MyWhin”
  3. Tap “Install”
  4. Open the app and follow the setup wizard

For iOS:

  1. Open App Store
  2. Search for “MyWhin”
  3. Tap “Get” to download
  4. Launch the app and complete the initial setup

First Time Setup

  1. Create Account: Sign up with your email
  2. Verify Phone: Enter your WhatsApp number
  3. Connect API: Link with your Whin API credentials
  4. Start Messaging: Begin sending and receiving messages

Troubleshooting

If you encounter issues during installation:

  • Ensure your device meets minimum requirements
  • Check your internet connection
  • Clear app cache and try again
  • Contact support if problems persist

Need Help?

For additional support, check our MyWhin documentation or contact our support team.

September 09, 2024
mywhin mobile installation

What is Whin API?

What is Whin API?

Whin API is a comprehensive WhatsApp Business API solution that allows businesses to integrate WhatsApp messaging into their applications and workflows. It provides a simple, reliable, and scalable way to send and receive messages through WhatsApp’s official platform.

Key Features

🔄 Message Management

  • Send text, image, document, and media messages
  • Receive incoming messages and status updates
  • Support for message templates and interactive messages

🛡️ Security & Compliance

  • End-to-end encryption
  • GDPR compliant
  • Secure webhook handling
  • API key authentication

📊 Analytics & Monitoring

  • Real-time delivery status
  • Message analytics and reporting
  • Error tracking and logging
  • Performance metrics

🔧 Developer-Friendly

  • RESTful API design
  • Comprehensive documentation
  • SDKs for popular programming languages
  • Webhook support for real-time updates

How It Works

  1. Setup: Create an account and get your API credentials
  2. Integration: Use our SDK or make direct API calls
  3. Configuration: Set up webhooks for incoming messages
  4. Deploy: Start sending and receiving messages

Use Cases

  • Customer Support: Automated responses and ticket management
  • Marketing: Send promotional messages and updates
  • E-commerce: Order confirmations and shipping notifications
  • Appointments: Booking confirmations and reminders
  • Notifications: System alerts and status updates

Getting Started

Ready to start using Whin API? Check out our Getting Started Guide for step-by-step instructions.

Need More Help?

If you have specific questions about Whin API, feel free to contact our support team or browse our documentation for more detailed guides.

September 09, 2024
whin general getting-started